FlyerTalk Forums - View Single Post - Hard to decipher restriction on Alamo rentals for RR points
Old Jul 31, 2015, 3:44 pm
  #9  
flyerfmaz
 
Join Date: May 2014
Location: Tucson AZ
Programs: Global Entry, United Silver, Marriott Platinum Premier, Hilton Gold
Posts: 380
As a quick follow-up -- kudos and hats off to the excellent people at Southwest customer service, who I spoke with today. They agreed the language was confusing, discussed it internally and with their partners, and told me that I could, in fact, rent a car every week at the same location without the need for an airline flight. They said the way it's stated online is, at least in part, incorrect.

A lot of us come to these boards to gripe. I'd like to break the mold a bit and pass along a "job well done" to Southwest customer service.
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