Here's where elite status theoretically helps, if you have it. I'd emphasize that you like American and want to fly them more often in the future, which I'm sure you do right? Best of luck!

wonderer- 4 weeks, then 4 days! I call tell it was not on NW! I'd got the same kind of response from CO-twice I'd got a return from my letters in less than a week! And that was (pre-Bethune) five or more years ago when they were not that great!