Originally Posted by
scubaccr
Unfortunately Hilton branded hotels specifically doesn't have a moneyback satisfaction guarantee like some brand/subset hotels
While each program has its own good and bad points, this is definitely one area Marriott does better in. I've been hoping a Marriott hotel would walk me or not honor a room/bed-time for years and years. And they just won't do it. Their elite guarantee for Plats around room/bed type and walks is very generous. ^