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Old Jul 31, 2015, 8:13 am
  #53  
Madone59
 
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Originally Posted by CO_Nonrev_elite
MOST people are having a hard time recognizing them as a business. Businesses usually do things to entice their customers to stay loyal, to offer a product that the customer wants to buy. To treat their customers with respect rather than contempt.

United does not do these things...

This nails it. It isn't that UA is a business, it's that they are charging us for a stick in the eye.
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