Originally Posted by
JBord
Get ready for refunds and complaints. I've had problems with Internet every time I've tried it, and some with the streaming entertainment (though not often). If I had paid $15 for a tablet and then had these problems I would not be happy. UA might be better off not adding this service.
This is like saying that if they cannot be on time 100% of the time they shouldn't bother flying because people will complain and ask for refunds. It won't be prefect - nothing is - but they'll make many passengers happy and make some money along the way.