Recently flew AI121 DEL-FRA. The ground service was horrible. Boarding started approx. 20 min late and there was only 1 agent at gate to check the BPs. No priority boarding for J passengers and *G holders. People just rushed in from both counters

Once inside, the service changed completely. I was shown my seat, the crew introduced and welcomed every passenger separately; The welcome drinks range was much better than my last Swiss flight from Zurich.

The service was quick, and efficient. The crew was very experienced and attention to detail was impressive.

The 787 cabin beats down other long hauls by sheer sense of space. (I haven't been in A380 yet). The hard product is one of the better ones except the color . For me, the footrest was too far and I couldn't reach without converting the seat in reclined position.

The menus were printed similar to here and it was handed over in a faux leather folder. No personal amenity kits but the restrooms were equipped with them. The meals were tasty and beverages selection was decent.

The service remained consistent throughout the flight and overall I was really impressed. The service was much more personalized than my Swiss flight (also due to less J seats). If AI can keep it up this way, the long haul J product will be quite competitive. ^