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Originally Posted by markis10
Originally Posted by
zaunstar
I absolutely understand that it is in the material. My main issue with it is I'm trying to understand WHY they would do it that way, aside from deleting a huge amount of points. I am quite sure this is in no way industry standard, for ANY reward program that you would get a token amount instead of what you spend the first time. I can't imagine it is for Hilton or Marriott, anyway. They KNEW I was going to be at the hotel for 34 days when I checked in, and they didn't mention that little detail that I would get 1K points instead of 90K.
Oh, and I did email them back to attempt to escalate it. We'll see where that goes. Maybe nowhere, but it's worth a shot.
No chance to escalate it I am afraid, as that is the rule. The hotel gets incented for enrolling you, and it's flagged in the system as such, you pay for it in reduced points.
I agree escalating is not the answer. Let the property know its not the Hilton HHonors program they participate in and to get serious and have IHG Club post the correct amount of points.