Originally Posted by
chrism20
I'd imagine they will get the same response as they have already had. Even the literature in the hotel says 1,000 points for the first stay. They haven't tried to hide it either it's in the regular text on the leaflet not the small print.
I absolutely understand that it is in the material. My main issue with it is I'm trying to understand WHY they would do it that way, aside from deleting a huge amount of points. I am quite sure this is in no way industry standard, for ANY reward program that you would get a token amount instead of what you spend the first time. I can't imagine it is for Hilton or Marriott, anyway. They KNEW I was going to be at the hotel for 34 days when I checked in, and they didn't mention that little detail that I would get 1K points instead of 90K.
Oh, and I did email them back to attempt to escalate it. We'll see where that goes. Maybe nowhere, but it's worth a shot.