Originally Posted by
Boggie Dog
Chollie, you're pointing out what I see as an employee problem. Poorly trained, improperly supervised staff making it up as they go is a serious issue that TSA needs to tackle. Allowing this only makes the public less cooperative and that makes the work of TSA all the more difficult.
I don't think anyone can turn around TSA as long as the current 2nd level leadership is in place.
Two comments.
1) Forcing taxpayers to pay bloated prices to the same people who apparently failed to train TSOs properly in the first place is not the answer. Will this take place at the TSA Academy?
What other job (civilian or government) responds to massive employee failure by giving those employees paid time off from regular duties to attend 're-training'?
2) Yes, there are problem employees, but the majority are higher rank than TSO. LTSOs, STSOs, and suits all stand around the checkpoints jacking their jaws and playing with their cellphones. TSOs still have no central source to turn to for questions about whether or not an item is to be permitted or how it is to be handled. Massively over-staffed checkpoints (compared to much of the rest of the world) and longer lines (again, compared to much of the rest of the world).
Behind every under-performing or flat-out corrupt TSO, there is a hierarchy of AWOL or corrupt LTSOs, STSOs, and suits enabling that employee's behavior.
Meanwhile, Neffenger plans to increase enrollment in Pre by 1) diminishing the availability and extent of the Pre experience for those who pay for it and 2) increasing the length and invasiveness of the checkpoint procedures for pax.
