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Thread: Big airlines can't do good phone service?
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Old Jul 29, 2015 | 11:36 am
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canadiancow
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Originally Posted by adam.smith
This is an important distinction. My friends and family who have no status tell horror stories of waiting forever on the phone with AC just to speak to an agent, whereas calls to the SE line are picked up virtually right away.
Are these recent stories? I know they improved things.

I remember a 45 minute wait a few years ago (pre-status), but I just kept my phone on speaker while I packed and planned for my trip.
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