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Old Jul 29, 2015, 2:37 am
  #357  
Forrest Bump
 
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,409
Not to be cynical but a "death in the family" shouldn't be treated differently by another kind of impediment, thus falling in the related penalties.
On booking.com you're not refunded a non-refundable reservation for making a claim like that, and as an Airbnb guest only, I see the gamble the hosts are exposed.

What I'd like to see in the Airbnb 2.0 is a system differentiating the one-off customer from the very frequent ones or big spenders.
A tier system with few benefits and/or discount vouchers here and there would give Airbnb the edge over competitors.
Now it comes out often with higher price for the very same apartment compared to a booking.com Genius (-10%).
Forrest Bump is offline