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Old Dec 31, 02, 2:57 am
Join Date: Apr 2001
Location: YVR
Programs: UA-1K (3MM); AA-Gold (1MM); Marriott Lifetime Titanium
Posts: 1,134
I can't thank concierge enough for their assistance when I have flown AC in 2002.

Their assistance in FRA, LHR, ORD, YVR and, of course, YYZ is very much appreciated -- whether it would be tracking down a bag that was repaired and 'sent' somewhere to YYZ or meeting a flight to let me know that my bags did not make it, and therefore, no need to wait for 40 minutes to find out I have no bags...just to name two things.

Sent a letter off to AC to show my apprciation of their service in early December.

Concierge -- A group of employees, dedicated to customer service, that have the authority to make decisions.


[This message has been edited by sing-along (edited 12-31-2002).]
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