I can't thank concierge enough for their assistance when I have flown AC in 2002.

Their assistance in FRA, LHR, ORD, YVR and, of course, YYZ is very much appreciated -- whether it would be tracking down a bag that was repaired and 'sent' somewhere to YYZ or meeting a flight to let me know that my bags did not make it, and therefore, no need to wait for 40 minutes to find out I have no bags...just to name two things.

Sent a letter off to AC to show my apprciation of their service in early December.

Concierge -- A group of employees, dedicated to customer service, that have the authority to make decisions.

Cheers


[This message has been edited by sing-along (edited 12-31-2002).]