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Old Dec 30, 02, 10:47 pm
  #7  
ProudWings
 
Join Date: Mar 2000
Location: Toronto
Posts: 113
I agree. There have been many occasions when the concierge staff (for me particularly in YYZ and LHR) have really gone out of their way to assist me in sorting out problems or just making my life easier. In general my interactions with AC staff have been very positive (including SE dsek, check-in agents, MLL staff and FAs). However, the concierge staff have really provided excellent service (David and Kelvin in LHR have been especially helpful to me and my family on a number of occasions). At this time of year I would like to wish all of the AC staff the best for 2003. Now if the leadership could just learn a little from the front-line staff this could be a really good airline!
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