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Old Dec 30, 02, 7:06 pm
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Canada & Manufactured Spending
Join Date: May 2002
Location: YEG
Posts: 52,475
I'm a firm believer in letting customer service agents in any industry know when they have provided superior service. I also am not shy about telling someone when it's substandard, politely.

So, I'm hoping you complimented these concierges for the good work at the time you were interacting. Right?
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