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Old Jul 27, 2015 | 3:54 pm
  #78  
Pseudo Nim
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Originally Posted by jantaoYVR
Thanks for the quick reply! As an aside, I was referring to the reported "hours on hold" waiting for an agent, rather than hours to ticket, but I'll give it a go and report back.

Thanks again.

J
Ahh, yeah fair enough. They do claim "improvements" to the system which is "creating additional hold times" (does no one see the irony in this? heh). I've been lucky, but I dunno, maybe the useless dDiamond thing is actually working, who knows.
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