Originally Posted by
GUWonder
US DHS and other government employees at airports in real or pseudo-uniforms of law enforcement organizations are indeed more likely to yell and be rude to airline passengers than what seems to be the situation in many/most other countries. That said, the notion of Americans being more rude and unfriendly than people in many/most countries really doesn't hold up to be true unless limiting the comparison to the border control and airport security screener types.
Unfortunately, these people are the first impression for many of our guests.