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Thread: Do Cabin Crew always receive "Well Done" forms submitted from customers?
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Old Jul 27, 2015 | 6:12 am
  #4  
Flier74
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Join Date: Jul 2013
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Originally Posted by Bobbie2013
Hi all

I flew back to LHR from Nice on Friday 4 days early from a family holiday as my father in-law, who was with us, was taken ill and needed to see his specialist in London.

A very stressful day/journey was made all the more bearable by the fantastic crew on the BA347. They really did a fantastic job of looking after us on top of delivering a great service to the entire cabin (25 passengers in CE).

I have submitted a "Well Done" in particular for the CSM/lead CC who was absolutely wonderful. Will she receive a notification of this or a copy of my comments? It really did remind us why we're loyal to BA even on shorthaul.

Thanks

Bobbie
In short it can be a hit and miss.
Sometimes we get this passed onto us but not all of them. I have handed in comments card complementing the Crew etc but never heard anything back.

Let's hope your Crew hears back after writing in.
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