Originally Posted by
Flier74
As far as I know we have contract staff in LYS for a long time now, but maybe we changed supplier.
No, it hasn't been a long time. There were always BA sales agents at the desk across from check in and always BA staff roaming around security and immigration when boarding was nearly finished and they were missing passengers. I don't know when BA got rid of their LYS staff exactly, but I think it's been less than a year. Certainly less than 2 years.
Another problem was that when I went up to the sales desk I asked if I could get a lounge invitation. I was told by the contract staff that I had to go to check in, which wasn't open yet, in order to get something noted on my record to use the lounge. That sounded wrong to me, but I didn't know if BA put in some new policy. Unfortunately I waited 20 minutes for check in to open and was then told that no, I could have gone straight to the lounge.
So there BA could do better training of their contract staff.
What the other Airline staff did is clearly unacceptable but I am afraid there is not much BA will/can do about it. They hardly can tell other contract staff not to do that again.
I thought it was clear, but what BA can do is train their contract staff, or actually put language into the contract that they MUST make sure that BA passengers are aided when necessary at the security and immigration check points.
That said of course it is vital that you feed your experience back, not just to BA but maybe to the Lyon Airport provider as well. Plus the contract staff will not have the manpower to staff every touch point (security, passport control etc).
Why would the contract staff not have the manpower? BA is paying them to perform the tasks that BA staff used to handle, right?