Originally Posted by
gustav316
Has anyone else had error messages pop up on the global entry kiosks, requiring you to go through the normal line? It has happened to me the last two times and no one in the local global entry offices knows why this is happening. I have tried to call CBP but have not been successful in getting in touch with anyone due to the most ridiculous automated phone system of all time. Thanks in advance if anyone can offer assistance on this issue.
I got similar message just a week ago, however I was trying to scan my GE card (as a LPR, can't use my non-US passport and had forgotten which card to use). Even tried LPR subsequently and got the same message and finally I tried entering information manually and the kiosk finally processed me fine.
If next time you get these messages, maybe you could try manual lookup.