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Old Jul 26, 2015 | 3:52 pm
  #202  
lwildernorva
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15 Years on Site
 
Join Date: Aug 2010
Location: ORF
Programs: Amex Plat, AA, BA Gold, Marriott Plat, Choice Gold, HHonors Gold, IHG Diamond
Posts: 3,856
Quality Inn & Suites, Santa Cruz Mountains, Ben Lomond, California

Stayed here Tuesday, 7/21. Older property, right on Route 9. The road is winding and twisty so you need to take special care in turning into or out of the property. A little bit of an issue with road noise, but Route 9 is not heavily traveled at night, and the soundproofing seemed adequate to take care of the amount of noise at that time of night. When this hotel is full, parking can be a bit at a premium, partly because of the odd, triangular parking area and partly because the lot itself is not level owing to the slope on which the hotel is built.

Very pretty locale, and the buildings, including two cottages, seemed well cared for. Small pool with flowers all around was a decent place to take breakfast in the cool of the morning. No maintenance issues around the property. Check in and out were quick, and very good staff interactions.

Flat screen TV with standard cable packages. Wifi was fairly slow. My biggest complaint, and I found it significant, was the bright night light/on-off switch next to the sink, which is located outside the bedroom. This is not an LED bulb, but instead the kind of night light that you'd probably put in a hallway not in a bedroom. As the light switch is built in, it cannot be unplugged, which means you may need a sleep mask to get a decent night's sleep. And right behind this complaint, the old AC unit was extremely loud, meaning some ear plugs might also help you sleep. These issues are a shame because the hotel is in such a lovely spot that I really wanted to love it, but I can't recommend it otherwise since first and foremost, I'm in a hotel to sleep.

Paid $90 on a AAA rate, but the price jumps significantly on the weekends, up to $225-260. 20K on points, which seems in line with the weekend prices, but as noted above, I just can't recommend staying here, despite almost everything else being good.
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