Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,315
I had to call on a similar question
And I found the reps at the CBP to be very helpful.
202 325-8000
I did find out they are about a month behind in updating info. Calling them prompted an "escalation" and my renewal was processes a few days later.