FlyerTalk Forums - View Single Post - DL's stupid SDC rules cost them $750
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Old Jul 25, 2015 | 4:26 pm
  #5  
bennos
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Threads like this come up from time to time. TBH, $750 isn't even a rounding error on the balance sheets. The interesting question is "does DL make more from forcing upsale to higher fare buckets (ie: making you buy the flight you want) than they lose in VDB/IDB payouts and lost customer goodwill?" I suspect the answer is yes, or we would have seen this policy rolled back by now.
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