Originally Posted by crazyhorse

Any new experiences using these confounded gift certificates? I am seriously regretting getting 2 x $200 of them from my Amex Plat credit. Should have stayed with Southwest.

First call (of over 35 mins) resulted in a complete moron who couldnt even recreate a simple MSP-NYC itin that was available online and insisted that these were the only fares available (basically he wasnt getting the booking class that was available online) Then he insisted on charging me a $25 booking fee (despite the fact that I am Gold).

After giving up on him got a smart girl who atleast put together the itin (w/o a booking fee) but she couldnt get the gift cert to work. She said it will be ticketed in 3-5 days. Seriously?

Hoping this gets done and I dont have to call in multiple times.