jetBlue Online Baggage Check-in
I just got off the phone with a jetBlue representative, inquiring as to why one could not pay for the bags checked in online. I was told that in any airport where there is a skycap, you CANNOT check the bags in online and pay for them. At JFK, where we encountered the problem, too many people were checking their bags in online, and then trying to use the skycaps, which apparently is not allowed. So, to accommodate their customers, they removed that feature from certain airports.
Since I believe the majority of travelers DO NOT use the skycaps, this is a major inconvenience to me. Any thoughts?