I am still with Lumo Energy, and valuded the Velocity FF points quite highly, have collected and used points, via varous means up to now.
The VA website now, for me anyway, seems to just stop running or hangs, I don't even get the blue circule that shows my laptop is working on the page, the little VA insignia appears and everything just dies on the website.
So I can't make redemption bookings, or even look up revenue fares.
This has been been ongoing for a while now.
I rememeber when the old Energy Australia was a partner with QF FF, this was before TXU/TRU took over the Energy Australia name.
QF booking for me always work to a perfect T, has never gone weird on me.
Though i do bag QF after their Jul 14 changes, in the end, they are better value in points than VA FF Velocity.