I made npower traipse down to Basingstoke for a nice day a couple of months back in the rain for the day, and they sent their barrister all the way up from Sussex for the day with her pull along case. She wafted in all toffee nosed like and asked the court people where the robing room was. Their face was a picture. And it cost them an arm and a leg. Happy days.
Excellent! How NOT to win friends and influence people