Originally Posted by
sdsearch
What if it's someone like Enterprise that's really the most customer focused, but without an earnings program or elite program? Would you still then care about who's got the best customer service?
...snip...
(Nor is the lack of locations the same things as customer service. What if the best customer service is at someplace like Sixt that only operates overseas? How would that help you in the US?)
Those are good questions. The elite benefits from Hertz are a joke... but the earnings program allows me to have a free rental car for personal trips 2-3 times per year. That's a major benefit IMO (especially around the holidays when the prices are crazy high).
Good perspective.