Retrospective rental car cleaning charges
Anyone else finding their credit card charged with an extra 75 USD after returning car without any damage? Budget LAX did just this, and only when investigated by booking agency they produced an invoice without date or reason for the charge. Further investigation came up with allegation of stained seat upholstery, which definitely was not caused or noticed during our rental period. Photos produced by Budget did not identify the specific car and were taken more than 10 days after it had been returned. Apart from the unjustified claim that the car had been soiled, it beggars belief that they can charge customers retrospectively without even informing them at all. To clarify: the car was returned in same condition as rented out, and smoke/odour was not at issue - we are non-smokers anyway.