Positive threads: I like so I'll play.
RTW ending with a flight from DPS via HKG to JNB in F on CX. Next RTW starting in JNB via CPT the day after I am supposed to arrive.
CX plane goes tech on DPS, meaning I will not make my first flight on a AONEx, which is bad (invalidates the entire ticket). CX tries to reroute me in Y on SQ but I politely refuse and since I had already made friends with the CX ground staff, I believed them when they said they will take care of it. So we go for a drink in the lounge.
1 hour later, entire AONEx reissued on CX stock (got a huge tax refund!) and I am rebooked on the next flight but wait... Only First class HKG-JNB 3 times a week and first available opening is in 3 days. Would you prefer to stay in Bali or in HKG ? Well, I'll take Bali.
3 days in perfect 5 star resort on Bali, a potential disaster with the RTW ticket avoided and compensated for the loss of the prepaid hotel in CPT.
Perfect service, perfect flights and like c-w-s on a good destination.
Most memorable is how much effort CX put into this. It being two entirely separate itineraries they were under no obligation to do so.
Last edited by henkybaby; Jul 21, 2015 at 2:49 pm