Reference : Flight Reservation: OJJAJI
Faredepot is a fraud company which attracts you showing cheap prices and traps you if by any chance you need to reschedule your trip. Worst experience which made me decide never to go with these less known greedy sites (with zero customer ethics) even if they offer lower prices.
On Aug 4th 2014, I purchased two air tickets in Etihad airlines through faredepot for me and my wife to fly from LA to Trivandrum and back. The journey was planned on December and due to some unforeseen events, I had to postpone the trip by a week. I approached Faredepot first to get this rescheduled, but they quoted a change fee+ penalty that was more that a fresh ticket's to-and-fro flight charges available for Etihad at the same time. This was completely unacceptable to me and I checked with them what would be my refund if I cancel the tickets. They informed that I would have zero refund if I cancel this !! They were mentioning that the money has gone to Etihad and not to them and to contact Etihad for any refund request. When I called up Etihad, they told that since I booked through faredepot, they are helpless and I have to go through faredepot to get any refund.
Whole of Nov 2014, I have been in discussion with their customer service to figure out a solution. Two instances worth mentioning here. At one point, I asked the customer care rep to escalate the call and place me in call with a customer service manager. He was reluctant. I told that I am not going to disconnect the call unless I get to speak with a higher official. They muted my line and I was on hold for 20 mins and finally they disconnected the call. Initially when I asked them if they could change just one person's departure date, they told that it is not possible. But after two weeks when I was getting frustrated (and by that time the ticket cost got higher) they told that they can do it and denied it completely that they told it the other way initially.
Their excuse is that the contract is between the payer and airlines and they cannot do much on this. This is when, you find plenty of local agents who helps the customer during unforeseen changes/delays. I lost almost $1500 with them and I am hell ashamed to have been fooled by them