Originally Posted by
serfty
Originally Posted by
alien
... I have had many conversations with the EXPLT agents about this and all are now saying "It's in the queue." Several times they have called whatever the department/position(M-F, 9-5ish) it is that reviews and re-tickets the itinerary and have them look over the new itinerary. They state all looks good, they're in the queue, they are being ticketed in chronological order of departure date, and to give it a few more days. My guess is that these specific wait times are attributable to the merger and everyone is stretched pretty thin. ...
Thanks for that - "It's in the queue." is basically what I have heard in various versions several time.
I will call again Sunday (DFW Time) ...
... only a 48 minute hold this time; basically the same "in the queue" response, however, I was put on hold while the AAgent delved deeper.
She came back after a few minutes and stated everything looks ok, referenced previous notes in the booking, noted it had 'passed the first stage' and said it's likely the delay is simply because of the USair booking changeover and with the travel being 11 months away ticketing priority is low.
Anyway, I have set a expertflyer alerts for my seats and the booking classes.
I shall continue to watch with interest.