Hi,

Last week I had a booking for a Volkswagen Polo at the Sixt car rental in Aachen (Germany) for week. As I got there (after a whole day travelling) I was handed them my Sixt Platinum Card, my credit card...

I must say; I did expect a upgrade but that wasn't the case and I had no problem with that. After a few minutes waiting the lady at the desk tells me that I cannot get the car because they can't accept my credit card. When I asked the reason why, they said "because the numbers on the credit card to pop out". I was very disturbed because I needed this car to get out of Germany and I never heard that the numbers on the credit card have to stick out.

I aksed if I could speak to the Branch Manager and he came after half an hour. Meanwhile the people at the desk looked in the regulations if it was mentioned somewhere that the card had to be with numbers sticking out but they couldn't find any result.

He told me; "You card is nothing worth, you can't even buy a lollipop in the shop with it". I told sure I can and told him that I have been using this credit card for over a year (flights, rentals, shopping,...). The guy was not interested to hear and sent me out!

I ended up renting with a other rental company who gladly accepted my credit card but it costed me so expensive! I am really upset about this.