Originally Posted by luv2ctheworld

so why would a loyal dl flyer want to continue flying dl when their product is sub par compared to the international carriers? The loyalty/redemption side is so poor that it doesn't make sense.

Originally Posted by sfozrhfco

convenience, reliability, and inertia.

It takes some people a very long time to change their behavior even when it makes sense to do so.

Not everybody is focused on the ff program and just want a convenient schedule and reliable operation.

Originally Posted by dzflyer

i'm off like a velcro prom dress to american