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Thread: Using AA Twitter social media team: how, what, when (master thread)
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Old Jul 18, 2015 | 1:27 pm
  #15  
ryan182
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Originally Posted by RogerD408
When you do the DM to give them specifics of your issue you would provide identifying info which will go into their CRM system and tie the two together. SPG does this with FT issues to tie your FT username to your SPG account. And I'm sure many others do too.

It wouldn't surprise me if the "proprietary system" she mentioned was a frontend to Twitter to bring up all your past Tweets but account info with service recoveries and eagle rating. We are still in the Info Age.
Originally Posted by JonNYC
You can't add your twitter handle, but you "link" i with them once and they'll have it going forward.

Additional functionality/advantage of DMing them from the App if you're EP.


No, it's not automated in that way you have to give them your AAdv # one time, no system automatically linking them exists.
Thanks that makes sense.
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