FlyerTalk Forums - View Single Post - Using AA Twitter social media team: how, what, when (master thread)
Old Jul 18, 2015, 12:55 pm
  #13  
JonNYC
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Join Date: Mar 2001
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Posts: 27,730
Originally Posted by ryan182
How do they know if your EXP from Twitter? Do you mention it or can you add your Twitter handle to your profile somehow?
You can't add your twitter handle, but you "link" i with them once and they'll have it going forward.

Additional functionality/advantage of DMing them from the App if you're EP.

Originally Posted by RogerD408
When you do the DM to give them specifics of your issue you would provide identifying info which will go into their CRM system and tie the two together. .
No, it's not automated in that way you have to give them your AAdv # one time, no system automatically linking them exists.
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