FlyerTalk Forums - View Single Post - Unable to find Record Locator

Jul 18, 2015 | 8:45 am

#2

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by AyeCaramba

I had flight booked on 7/16 and the return was booked for 7/22 - the outbound flight was cancelled and I rang AA to change the flight which worked out ok

But the day after the outbound the return had dropped off the Record Locator and now AA.com is unable to find the Record Locator - I've got other bookings which appear ok and it's only this one that I have an issue with

Should I call AA or is it likely to work itself out in the next day or so?

I would call ASAP. It may be the new outbound was not tied to your original record and it's all been cancelled! You may need to push AA to reinstate the return. Personally, I'd start with web services asking them why the PNR is missing.