It gets better...
I made several calls to IHG, and finally got someone to call the Candlewood... She told me that they would pay for my HIX stay, and to tell the FD on checkout to bill the CW.. I told the FD girl who just shrugged at me, and didn't even say a word (wonderful hotels here...) Two days later I was charged..
Called the CW, and was told that they did NOT pay for the HIX.. The manager Juan... Offered me points.. Yet would not refund my stay... After arguing he gave me an ultimatum. Points or refund... Considering the situation I want both.. He said no.. He will not acknowledge that a walk occurred.. I still paid for the night at another hotel.. I'm beyond disgusted at this point.