As I said yesterday its a really difficult one as only a small percentage of kids (and adults) actually misbehave.

For any approach to work and be effective (regardless of what approach that is) I think it would need to be system wide and set out by IHG with some kind of penalty set out for complaints etc. Properties wouldn't be long in towing the line then.

Until something like that happens you are at the mercy of the individual property to manage and police the situation and the fear of upsetting HV customers is too much for some.

I have to admit though that I don't think the IHG lounges are as bad as some Hilton ones. Canary Wharf for instance at the weekends - their lounge should be renamed as the executive nursery.