BOSstorageguy

Well, JetBlue certainly did not test out their systems enough before adding a checked bag fee. For the last two flights in a row, I've had to go to a kiosk at the airport to check my bag. It skips right past the option to check a bag during check-in. Phone support seems to be no help. They kept me on hold only to say the only way to get the $20 bag fee is to go to an airport kiosk. JetBlue really needs to start working harder to keep people from flying other airlines.

Anyone else experience this issue? I fly for work and must book the lowest fare through our travel system, which means I will always have to pay the bag fee should I need to check a bag.