Looks like the card will be binned come renewal date.

My most recent contact with the Concierge Service resulted in me receiving an email quoting "we will respond within 24 hours".
At +24hours no reply so I rang, to be told it should have said "72 hours", . hardly a "Concierge Service".

Of course they couldn't help with tickets to the event so I booked myself, ended up with worse seats than were available the previous day at a higher price and £30 of international call charges.
Did Amex bother, of course not, not interested in the slightest.

Hard to justify the fee with such rubbish customer service let alone the "benefits".