Originally Posted by
bedelman
I think there are more circumstances causing harm. Consider a person travels on a reissued ticket with a higher allowance, but doesn't have written proof of that higher allowance and is charged a fee according to lower allowance from the original ticket. For example, passenger travels an AA-BA interline itinerary JFK-LHR-AMS-LHR-JFK, upgrades the transatlantic segments with a systemwide, and is charged a bag fee at AMS to check baggage that is permitted under the allowance of the LHR-JFK segment which in fact governs.
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- Your main assumption here is that having baggage allowance printed on the ticket will resolve the issue when checking with another airline. It will not and it will be BA (in your example) charging you for the bag but not AA. It is actually the airline that operates the first segment that keeps the baggage fee and you should file a complain against BA with the European entities but not DOT.
About 2 years back I was flying from KOA to the mainland on 100% AA-marketed flights but I forgot that the first KOA-HNL segment was operated by HA. My whole ticket was issued on 001- stock with all AA flight numbers (KOA-HNL was a codeshare operated by HA) and it also had the fine print that the baggage allowance was governed by AA rules stating how many bags I can take for free as AA EXP.
The HA agent in KOA refused to honor that print and a phone call to EXP desk did not help - the EXP agent confirmed that the bags should be free but she also told me that she cannot tell HA how to run their station in KOA. At the end, I have paid the inter-island baggage fee to HA and boarded the flight.