[QUOTE=jackrussellterrier;25120362]
Originally Posted by
Justinroundtheworld
Do these 'greetings' really matter...? Let's just say this is their job to 'look after' their customers regardless of their membership status? All these garlic bread, wine refilling... standard no?
I like the personal touch. Sure it costs nothing for them and sometimes its superficial as the ISM is not really into it but I like it. I like politeness - we need a bit more
.... And although I have my issues with CX on IT, contracted lounges etc, consistently over the last 5 years they have treated me very well and gone out of the way to make me feel I'm valued when I'm onboard..
I've also tried many other Asian based airlines and with the exception of SQ most have not been able to match CX on regional routes.
On Monday I had a 30 minute connection at HKG due to late arrival. They met me at the gate and escorted me to the new gate. It was only TPE and the next flight was an hour later (which they protected me on) but they made the effort and I got it.Big deal? not really but a nice touch and for a regular flyer I appreciate the effort.
The onboard service in J is remarkably consistent. I work in hospitality and I'm amazed how well it works and how consistent it is compared to most 5 star hotels even at club lounge level.
Absolutely agree - the reception at transfer would make a huge difference in your situation. I suppose these little things are the things that differentiate them.
I've had awful experience with Emirates. The grumpy ground worker in Birmingham, UK might have a long day but so did I. To me it's about the whole package. Seat hardware, inflight service and food are nice, yes, but inconsistent service like what I had left a mark on my clipboard. Nope, Emirates is done for me, at least in a couple of years time.