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Thread: The worst gone worse - MPC hotline capacity and waiting time
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Old Jul 14, 2015 | 3:04 pm
  #75  
Cathay Boy
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Posts: 6,978
Wow, triple OT pay if you can average 6 calls answered per hour? No wonder most of the agents are hurried to hang up on me, and usually acted impatiently when I have a follow-up issue to take care of.
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