Originally Posted by Murph

Just called to cancel my Arrival+ since the annual fee hits on July 31. Was told by the rep to wait until July 14 or 15 for the "new, free version of the Arrival card". But a free version has existed for a while.

Are they just jerking me around to increase their "called to cancel, but were convinced otherwise" rate? Is there a new free version coming in a week that anyone is aware of? I did ask what new features were coming, but they couldn't tell me anything, other than "You'll like it".

I was going to call back and see if CSR Roulette gives me a different story, but I wanted to check here first (searched the thread and read back a few pages, but didn't see anything about it). I can wait a few days, but if the rep did lie to me, is there an official place to complain?