Stayed there last week as Plat. Upgraded to Panoramic room on 14th floor.

The breakfast service was horrendous. They constantly ran out of plates and buffet items. Servers were slow with coffee etc. Also, the air conditioning unit in my room could never (after calling maintenance and mentioning it to the front desk) get my room below 23C.

I still would stay at this place over other SPG London options. Loved the view from room, room layout and location (next to parks, shopping).