Originally Posted by
conroy
I am not complaining about the lack of a butler service, as I didn't really expect it, but since it does not quite align with the recent posts on the thread, I thought it was noteworthy.
(Having a Butler would be nice, though, as we have a Nepresso coffee maker in the room without any of the pods to make coffee in the room for the first day of our stay. Perhaps it was an oversight when they were preparing the room. I will report when I write up my trip).
Having recently stayed here with an Exec Suite upgrade, the butler service is very much still running. The butler usually pays you a visit within 15 minutes of arrival in your room. Also mentioned by the butler on our recent visit was 3 items of clothing for pressing free of charge, as well as offering to unpack luggage etc.
If you are missing items in your suite, then do call down to get the Nespresso pods or anything else. Personally I would ask to be connected to the butler service if you are at the hotel now. They may well be assuming that you have already had the introduction to the service, so they can rectify that to you straight away if you let them know.