Is this an all-guy conversation? I hope not. We were in Vegas a few weeks ago, stayed at Harrah's. Played at Venetian for a little while (I'm a VP player); went to the player's card booth to see what I had accumulated, and was told I had achieved "gold status". Got a fancy new card, and was told about the Gold Player's Lounge. I went in and looked around, but didn't talk to anybody in the lounge.
Got home and discovered that in order to log into the website, I would have had to establish a PIN while I was there in person. Emailed because I was less than happy that nobody told me this, heard from somebody in Customer Service. She checked to see what offer I might expect next, and it was LESS than an offer I got a couple of years ago when I had played there for less time.