Originally Posted by
Jainzar
@Often1:
I can understand you that you don't to make the lounge overly crouded during known rush hours so you (i.e. Finnair) don't want to start allowing to use it. It is just disturbing to me that it is really calm on a Saturday evening and at least in the last hour they had just me as a customer (but nobody else).
But the compensation amount for food felt quite low with just 17€ for over 6 hours of waiting. Although I guess it is normal for Finnair.
I can also add that the baggage "surprisingly" didn't arrive in time so I picked it up today at the airport just before the return flight.
Possibly the case. But, either vouchers can be used at the lounge or they can't. Have to plan around the busiest time period not the least busy.
EUR 17 seems rather generous for a meal. It's simply a duty of care, not an entitlement to a great meal. One is always free to pay out of pocket if one wants more than basic sustenance.