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Old Jul 10, 2015 | 11:46 am
  #56  
templar42
 
Join Date: Jun 2014
Location: Singapore and KL
Programs: HH Diamond, BA Gold, Marriott Platinum Premier, IHG Gold, Phyllis Court Junior Member
Posts: 360
These aren't huge problems. But there is a basic impoliteness in accepting bookings and then carrying out some planned upgrade that takes the booked services away without having made it known at the time of booking.
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