Originally Posted by Filthy Monkey

To further reinforce this, BA has accepted a claim for a delayed flight my daughter took recently, which I booked. I've handled the case and, now that they're about to pay out, they require her bank details, because 'the money must be paid into the account of the passenger if they are over 12'. Put simply, your company cannot make a claim on your behalf because, as CWS states above, the regulation is designed to protect the passenger, not the purchaser.